FAQ

Shipping

  • Locations

    Greenhill Forge currently ships to the UK, US, and Canada.

    Please get in touch via our contact form or email us at info@greenhillforge.com if you’d like to place an order to be shipped to a different country.

  • Customs Duties & Import Fees

    We're excited to ship our handcrafted items worldwide; however, it's important to understand the potential additional costs associated with international orders:

    • Customs duties and import taxes are the responsibility of the recipient.
    • These fees are not included in our prices or shipping costs.

    We cannot predict or pay these charges on your behalf. To avoid surprises, we recommend checking your country's import regulations and duty calculators before placing an order.

  • Order Processing

    We aim to process and ship your order as quickly as possible. Please allow 1-2 business days for your order to be carefully packed and shipped. You'll receive a shipping confirmation email with tracking information once your item is on its way.

    For custom or made-to-order items, processing times may vary. We'll provide an estimated timeline for these special orders in the product detail page.

    If you need your item by a specific date, please contact us before placing your order, and we'll do our best to accommodate your request.

  • Packaging

    Orders are packed securely in reused and recycled materials whenever possible.

  • Shipping Fees and Timelines

    • UK Standard (3-4 working days): free

    • UK Express (2 working days): £7
    • US (2-5 working days): £10
    • Canada (3-5 working days): £10

Materials

  • Metalwork

    Each piece we create is matched with the best steel for its intended purpose, factoring in versatility and durability. Mild steel is used for most home goods, and tool steel is used for knives, hammers, garden tools, and other high-wear items that require exceptional strength and edge retention.

    Pieces intended for indoor use are given a traditional protective layer of beeswax, while outdoor products need a coat of heavy duty weather-resistant paint or clear coat to prevent rust.

  • Woodwork

    We love working with a variety of woods for their functionality, sustainability, and natural beauty. Please check the individual product description for details, but favourites include oak, cherry, and sapele.

Product Care

  • Interior Metalwork

    • Dust with a soft, dry cloth
    • For tougher dirt, use a slightly damp cloth and dry immediately
    • Avoid harsh chemicals or abrasive cleaners
    • As needed, reapply the protective beeswax coating — apply warm beeswax and buff with a soft cloth

  • Exterior Metalwork

    • Avoid harsh chemicals or abrasive cleaners
    • Clean with a damp cloth and mild soap if needed
    • Dry thoroughly to prevent rust
    • Reapply protective paint as needed, and touch up chips promptly to maintain protection

  • Cutting Boards

    Wood is a natural material that responds to changes in humidity and temperature. Your cutting board may slightly expand in humid conditions and contract in dry conditions. This is normal and does not affect the board's functionality. You may also notice a slight bend when one side of the board becomes more damp than the other side — this is also a normal function of wood and should resolve when the board dries out.

    • Always hand wash and dry immediately after use
    • Never soak the board or leave it in standing water
    • Never put it in the dishwasher
    • Oil both sides of the board evenly to maintain balanced moisture
    • Store the board on its edge to allow air circulation on all sides
    • Avoid placing the board near heat sources or in direct sunlight

    Our specially formulated Wood Balm is a blend of food-grade mineral oil and beeswax that helps protect your cutting board:

    • Apply regularly, especially when the wood appears dry
    • Use a soft cloth to rub it into all sides, including edges
    • Buff any excess with a clean cloth

Returns & Exchanges

  • We want you to LOVE your Greenhill Forge pieces!

    We stand behind the quality of our handcrafted goods. However, we understand that sometimes things don't work out as expected.

    To initiate a return or exchange, please contact us at info@greenhillforge.com for instructions and a return authorisation.

  • Return Window

    You may return items within 14 days of receiving your order.

  • Condition

    Items must be unused and in the same condition you received them, with all original packaging.

  • Refunds

    Once we receive and inspect the returned item, we'll process a refund to your original payment method. We aim to process all returns within 2 working days of receiving the item.

  • Exchanges

    If you'd like to exchange for a different item, you can return the original purchase and place a new order, or we

  • Custom Orders

    Due to their unique nature, custom-made pieces are not eligible for return or exchange unless there's a defect.

  • Return Shipping

    Customers are responsible for return shipping costs unless the item is defective or incorrect. We strongly recommend using a trackable shipping service and purchasing shipping insurance as we cannot be responsible for items lost during return shipping. Upon request and with your approval of the cost, we’re happy to provide a return shipping label. The cost of this label will be deducted from your refund amount.

Other Questions

  • Custom Projects

    We’d love to discuss your custom project — please get in touch below or email us directly at info@greenhillforge.com.

  • Anything we missed?

    Please get in touch below or email us directly at info@greenhillforge.com.

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