FAQs
Shipping
Locations
Greenhill Forge currently ships to the UK, US, and Canada.
Please get in touch via our contact form or email us at info@greenhillforge.com if you’d like to place an order to be shipped to a different country.
Order Processing
We aim to process and ship your order as quickly as possible. Please allow 1-2 business days for your order to be carefully packed and shipped. You'll receive a shipping confirmation email with tracking information once your item is on its way.
For custom or made-to-order items, processing times may vary. We'll provide an estimated timeline for these special orders in the product detail page.
If you need your item by a specific date, please contact us before placing your order, and we'll do our best to accommodate your request.
Shipping Fees and Timelines
UK Standard (3-4 working days): free
UK Express (2 working days): £7
US (2-5 working days): £10
Canada (3-5 working days): £10
Customs Duties & Import Fees
We're excited to ship our handcrafted items worldwide; however, it's important to understand the potential additional costs associated with international orders:
Customs duties and import taxes are the responsibility of the recipient.
These fees are not included in our prices or shipping costs.
The amount varies by country and the value of your order.
For U.S. customers: Orders under $800 are typically exempt from import fees. Please keep current exchange rates in mind as $800 is not equal to £800.
We cannot predict or pay these charges on your behalf. To avoid surprises, we recommend checking your country's import regulations and duty calculators before placing an order.
Packaging
Orders are packed securely in reused and recycled materials whenever possible.
Materials
Metalwork
Each piece we create is matched with the best steel for its intended purpose, factoring in versatility and durability. Mild steel is used for most home goods, and tool steel is used for knives, hammers, garden tools, and other high-wear items that require exceptional strength and edge retention.
Pieces intended for indoor use are given a traditional protective layer of beeswax, while outdoor products need a coat of heavy duty weather-resistant paint or clear coat to prevent rust.
Woodwork
We love working with a variety of woods for their functionality, sustainability, and natural beauty. Please check the individual product description for details, but favourites include oak, cherry, and sapele.
Product Care
Metalwork
Interior pieces
Dust with a soft, dry cloth
For tougher dirt, use a slightly damp cloth and dry immediately
Avoid harsh chemicals or abrasive cleaners
As needed, reapply the protective beeswax coating — apply warm beeswax and buff with a soft cloth
Exterior pieces
Avoid harsh chemicals or abrasive cleaners
Clean with a damp cloth and mild soap if needed
Dry thoroughly to prevent rust
Reapply protective paint as needed, and touch up chips promptly to maintain protection
Woodwork
Wood is a natural material that responds to changes in humidity and temperature.
Cutting boards
Your cutting board may slightly expand in humid conditions and contract in dry conditions. This is normal and does not affect the board's functionality. You may also notice a slight bend when one side of the board becomes more damp than the other side — this is also a normal function of wood and should resolve when the board dries out.
Always hand wash and dry immediately after use
Never soak the board or leave it in standing water
Never put it in the dishwasher
Oil both sides of the board evenly to maintain balanced moisture
Store the board on its edge to allow air circulation on all sides
Avoid placing the board near heat sources or in direct sunlight
Our specially formulated Wood Balm is a blend of food-grade mineral oil and beeswax that helps protect your cutting board:
Apply regularly, especially when the wood appears dry
Use a soft cloth to rub it into all sides, including edges
Buff any excess with a clean cloth
Returns & Exchanges
We want you to LOVE your Greenhill Forge pieces!
We stand behind the quality of our handcrafted goods. However, we understand that sometimes things don't work out as expected.
To initiate a return or exchange, please contact us at info@greenhillforge.com for instructions and a return authorisation.
Return Window
You may return items within 14 days of receiving your order.
Condition
Items must be unused and in the same condition you received them, with all original packaging.
Refunds
Once we receive and inspect the returned item, we'll process a refund to your original payment method. We aim to process all returns within 2 working days of receiving the item.
Exchanges
If you'd like to exchange for a different item, you can return the original purchase and place a new order, or we
Custom Orders
Due to their unique nature, custom-made pieces are not eligible for return or exchange unless there's a defect.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We strongly recommend using a trackable shipping service and purchasing shipping insurance as we cannot be responsible for items lost during return shipping. Upon request and with your approval of the cost, we’re happy to provide a return shipping label. The cost of this label will be deducted from your refund amount.
Custom
Contact us
We’d love to discuss your custom project — please get in touch via our contact form here or email us directly at info@greenhillforge.com.
Services
Metalwork & blacksmithing
Hand-forged tools, home goods, and other functional decorative pieces
Custom ironwork
Metal fabrication and welding
Woodworking & carpentry
Tables, cabinets, cutting boards & more
Custom furniture design and creation
Wood turning and carving
Design & prototyping
Custom parts for your drone, RC, go-pro, or anything else!
3D modelling and design consultation
Rapid prototyping
Small-batch production runs
Prototypes in wood, metal, & plastic
Alternative energy
Design of small off-grid wind, hydro, and solar systems (i.e. solar on your caravan or wind power at your shepherds hut)
Bicycle-powered farm equipment
Log burner-fired outdoor showers
Other Questions
Contact us
Please get in touch via our contact form here or email us directly at info@greenhillforge.com.